We want to become your permanent partner in helping you maintain a high-profile, professional image to your clients and staff. Doing business is hard enough these days without having to worry about the cleanliness of your office. At Den-Mar we also know a sparkling clean working environment enhances employee morale which, in turn, increases productivity. But consistency is the key. A truly transparent cleaning service needs to be unfalteringly consistent. That's why we have put together a simple but practical quality control program:
First off, we don't pay our staff minimum wage. The old adage 'you get what you pay for' still rings true today. Consistency requires that our cleaners know their job inside and out and take pride in their work. To get them to that level we need for them to stick around. In case you think we're stating the obvious, consider that the janitorial industry has one of the highest turnover rates of any business. Paying good cleaners adequately is essential to keeping them on board and making good use of the experience and training they accumulate.
Secondly, even the most consistent cleaners are still human. Let's face it, everyone has 'off' days and the variety of today's stresses can take its toll on the best of us. That's where proper supervision comes in. Regular supervision is absolutely essential in maintaining consistency. Many janitorial companies' rates are so low, they simply cannot afford adequate supervisory personnel. Den-Mar, on the other hand, makes it a point to have plenty of supervision. Our supervisors visit most of our contracts once per week.
Finally, achieving full client satisfaction can be summed up in six words: Follow up, follow up, follow up. No one knows better what you expect than you. And what better way to ensure you are receiving it than for us to routinely ask? If you have a concern, we want to know about it immediately. Plus, when we call you first, relating your concern is both less distracting and less time-consuming for you.
Why not give us a chance to show you what we're capable of? Aside from our follow up, you'll forget we're even there. We promise.
